Obligation to Provide Information, Access, and Connectivity

To use the EONMeds Service, you are solely responsible for obtaining and maintaining the necessary technology and internet connectivity, at your own risk, discretion, and expense. This includes, but is not limited to, a mobile device or computer with a functioning video camera and stable internet access, as required for Service features such as telemedicine consultations.

You are also responsible for all costs associated with accessing the Service, including mobile data charges, internet service provider fees, or any other expenses related to connectivity.

Additionally, you have an ongoing responsibility to provide truthful, accurate, and complete information in all forms, fields, and communications submitted through the Service. Any false statements or omissions may impact your access to or use of certain features on the Platform.

EONMeds reserves the right to modify or update the technical requirements of the Service at any time—including access configurations, software, or necessary hardware—without prior notice.

Privacy Policy

Apollo Based Health LLC, doing business as EONMeds (“EONMeds”), understands the importance of protecting the confidentiality and privacy of your personal information. To learn more about how we collect, use, share, and protect your personal and health data, please refer to our Privacy Policy.

By using the Service, you acknowledge and agree to the practices described in that Privacy Policy.

Protected Health Information

When you create an account with Apollo Based Health LLC, doing business as EONMeds (“EONMeds”), you are establishing a direct customer relationship that allows you to access and use various features of the Service. As part of this relationship, you may provide personal information—such as your name, email address, shipping address, and phone number—which we collect, use, and disclose in accordance with our Privacy Policy. This type of information is not considered medical or health information.

However, by using certain clinical features of the Service, you may provide medical or health-related information that could be protected under applicable federal or state laws. EONMeds is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Some affiliated Pharmacies, Laboratories, or Medical Groups may be covered entities or “business associates” under HIPAA, and in certain instances, EONMeds may act as a business associate on their behalf.

It is important to understand that HIPAA does not automatically apply to every situation involving health information. The law only applies in specific contexts and relationships. Therefore, your communications or transactions with EONMeds, Medical Groups, Providers, Laboratories, or Pharmacies may not be subject to HIPAA.

Nonetheless, if EONMeds acts as a business associate, it may be subject to certain HIPAA obligations in relation to your “Protected Health Information” (PHI) when that information is processed on behalf of a Laboratory, Pharmacy, or Medical Group. Additionally, any medical information protected under specific state laws will be handled in accordance with those laws as “Protected Information.”

Information that does not qualify as Protected Information under HIPAA or state laws may be used or disclosed as outlined in our Privacy Policy. This includes personal data not related to diagnosis, treatment, pharmacy, or laboratory services. It also includes information that has been de-identified under HIPAA standards, which is not considered Protected Health Information.

Each Medical Group and Provider you interact with through the Platform has adopted a Notice of Privacy Practices, which explains how your Protected Information is used and disclosed. By accessing or using the Service, you acknowledge that you have received this Notice from your Medical Group and/or Provider(s).

By using the Service, you agree that—regardless of whether HIPAA applies to EONMeds, Medical Groups, Providers, Laboratories, or Pharmacies—any information you provide that is not solely for the purposes of diagnosis, treatment, prescription fulfillment, or laboratory services will not be considered Protected Health Information and will be handled only in accordance with our Privacy Policy and applicable state laws.

Registration; User Accounts, Passwords, and Security

To access and use the EONMeds Service, you must register and create a User account on the Platform. The Service is available only to registered users who have been issued valid login credentials (username and password). For clarity, the information you provide during registration—such as name, email address, username, shipping address, and phone number—is not considered Protected Health Information, as defined in the “Protected Health Information” section above.

You agree to maintain and promptly update the personal information you provide to EONMeds, its Medical Groups, Providers, Pharmacies, or Laboratories to keep it accurate and complete. If you provide false, incomplete, or outdated information—or if we reasonably suspect you have done so—we reserve the right to suspend or terminate your account and access to the Service.

You also agree to:

• Immediately notify EONMeds of any unauthorized use of your username, password, or any other security breach by contacting our Customer Help Center;

• Keep your login credentials confidential;

• Log out of your account at the end of each session; and

• Never use another person’s account.

EONMeds expressly disclaims all liability for any loss or damage resulting from your failure to comply with these obligations.

During the registration process, you will be asked to create a username and password, which you will use to log in to the Platform. To protect your information, EONMeds uses encryption technologies such as Secure Sockets Layer (SSL) or similar systems to encrypt personally identifiable information transmitted through the Service. We also implement security measures to help protect user data from unauthorized access.

However, the Service operates across multiple software, hardware, and network components, which may require maintenance or experience interruptions or security failures beyond our control. Additionally, individuals with physical access to your devices (such as computers or mobile phones) may view your account and medical information if you do not take appropriate precautions.

You are solely responsible for logging out after each session, securing physical access to your devices, and keeping your credentials confidential.

You must exercise caution and sound judgment when using the Service. Any attempt to compromise the security of the Service is strictly prohibited and may result in civil and/or criminal penalties. EONMeds reserves the right to investigate any suspected security breach and will cooperate with law enforcement if criminal activity is suspected.

Use and Ownership of the Service

Entire Agreement

This Agreement, together with any other agreement that Apollo Based Health LLC, doing business as EONMeds (“EONMeds”), may publish on the Service or that you and EONMeds may enter into from time to time, constitutes the complete and final agreement between you and EONMeds regarding your use of the Service. This Agreement supersedes any prior agreements or understandings, including earlier versions of this Agreement, between you and EONMeds related to your use of the Service.

Binding Arbitration / Class Action Waiver

Binding Arbitration / Class Action Waiver (Translated from Spanish Original)

YOU AND WE EXPRESSLY AGREE that any legal claim, dispute, or controversy between you and us—or any party related to EONMeds, including Medical Groups, Providers, Laboratories, or Pharmacies—arising out of or in any way relating to EONMeds, the Platform, Content, the Service, or any EONMeds product, service, or advertisement, including disputes over the applicability, enforceability, or validity of any provision of this Agreement (collectively, “Disputes”), and not resolved through an Informal Dispute Resolution Conference (as defined below), shall be resolved through confidential and binding arbitration conducted by a commercial arbitrator from National Arbitration & Mediation (NAM), instead of in court, as further detailed herein.

Arbitration will be governed by the NAM Comprehensive Dispute Resolution Rules and Procedures, and if applicable, the NAM Mass Filing Supplemental Dispute Resolution Rules (collectively, the “Rules and Procedures”).

YOU AND EONMEDS-RELATED PARTIES ACKNOWLEDGE THAT YOU ARE KNOWINGLY AND VOLUNTARILY WAIVING THE RIGHT TO A JURY TRIAL AND TO LITIGATE IN A STATE OR FEDERAL COURT, except as expressly stated herein.

For purposes of this Arbitration Agreement, “Dispute” also includes disputes that arose or involve facts occurring before the effective date of this or any prior version of the Terms and Conditions, as well as claims that may arise after termination of these Terms.

Informal Dispute Resolution Conference (IDRC)

Before initiating arbitration, both parties agree to make a good faith effort to resolve the Dispute informally via a phone or video conference. This Informal Dispute Resolution Conference must occur within 45 days after one party notifies the other of its intention to initiate such a conference.

Written notice to initiate the IDRC should be sent to:

legal@eonmeds.com or by mail to:

Apollo Based Health LLC d/b/a EONMeds

401 Jackson St Suite 2340-K23

Tampa, FL 33602

The notice must include:

• Your full name, phone number, mailing address, and email address associated with your account;

• Your attorney’s contact information (if applicable);

• A detailed description of the dispute;

• Your personal signature.

Each IDRC must be conducted individually, even if multiple individuals are represented by the same law firm.

Arbitration Initiation & Procedure

If the Dispute is not resolved within 30 days of the IDRC, either party may initiate arbitration by sending a Written Demand for Arbitration to the other, which must include:

• Full name and contact information;

• Account email and username (if applicable);

• A detailed description of the dispute and remedy sought;

• A certification that the IDRC has taken place.

Your request should be mailed to:

Apollo Based Health LLC d/b/a EONMeds

401 Jackson St, Suite 2340-K23

Tampa, FL 33602

ATTN: Dispute Notification

Fees, Rules, and Sanctions

All arbitration filing, administrative, and arbitrator fees will be governed by NAM’s current fee schedule. The arbitrator may impose Rule 11–style sanctions (as per the Federal Rules of Civil Procedure) if claims are frivolous, legally baseless, or filed in bad faith.

Each party is responsible for its own attorney’s fees unless applicable law provides otherwise.

Arbitration will be conducted in San Francisco, CA or your county of residence, unless the Batch Arbitration process applies.

Class Action and Jury Waiver

YOU AND WE AGREE:

• Disputes must be resolved on an individual basis only.

• No claims may proceed as part of a class, representative, or mass action.

• Arbitrators may only provide relief to the individual party involved.

• No arbitrations may be joined or consolidated unless both parties agree or as outlined under Batch Arbitration.

If any claim cannot be arbitrated under these terms due to applicable law, that claim will be handled exclusively in the courts of San Francisco, CA.

Exceptions

Either party may seek injunctive or equitable relief in court (San Francisco, CA) if the dispute involves:

• Intellectual property violations

• Theft, hacking, or Computer Fraud and Abuse Act violations

Batch Arbitration

If 25 or more similar claims are filed against EONMeds by the same firm or coordinated group within 90 days:

• NAM will group them into batches of up to 100 per arbitrator.

• Each batch will have a single process, single hearing, and single award.

• An Administrative Arbitrator will resolve disputes over batching eligibility.

This process does not constitute mass, class, or representative arbitration unless explicitly permitted.

If a court finds Batch Arbitration invalid, then this entire Arbitration Agreement will be void, and disputes may proceed in court in San Francisco, CA.

Right to Opt Out

You may opt out of this Arbitration Agreement within 30 days of first becoming subject to it. To opt out, send:

• Your full name

• Mailing address

• Email address

• A clear statement that you wish to opt out of arbitration

• Your personal signature

To:

Apollo Based Health LLC d/b/a EONMeds

2269 Chestnut Street, #523

San Francisco, CA 94123

ATTN: Arbitration Opt-Out

Only individual opt-out requests signed by you will be valid.

Future Changes

If material changes are made to this Arbitration section in the future:

• They will not apply to any already-existing disputes.

• You will not receive a new opportunity to opt out unless specified.

If you reject future changes, your previously accepted version will continue to govern unless you had already validly opted out.

Let me know if you’d like this clause summarized, simplified, or styled for a specific platform or legal agreement.

Governing Law; Jurisdiction; Severability

This Agreement, and any Dispute between you and Apollo Based Health LLC, doing business as EONMeds (“EONMeds”), shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles, and the Federal Arbitration Act shall govern all matters related to arbitration.

Unless otherwise provided in the Arbitration Agreement:

• You and EONMeds agree to submit to the exclusive jurisdiction of the state and federal courts located in San Francisco, California for any legal action or proceeding permitted under this Agreement and not subject to arbitration.

• You waive any objection to venue and personal jurisdiction in those courts.

If any provision of this Agreement is found to be unlawful, void, or unenforceable for any reason by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be interpreted in a way that best accomplishes its original intent to the fullest extent permitted by law. If that is not possible, the invalid portion shall be severed from the Agreement.

This section survives the termination of your use of the Service.

No Agency Relationship

Neither this Agreement nor your use of the Content, materials, or functionalities of the Service creates any partnership, joint venture, employment, or agency relationship between you and EONMeds, or with any affiliated Medical Groups, Providers, Laboratories, or Pharmacies.

You are not authorized to enter into contracts on our behalf or to otherwise bind us in any manner.

Assignment