Subscription Cancellation and Renewal Policy
For subscription-based products and services offered by EON Medical + Wellness, your designated payment method will be automatically charged at regular intervals as outlined during the checkout process until you request a cancellation. To ensure uninterrupted treatment, your first renewal payment may be processed early, and subsequent shipments may be charged and shipped up to two (2) days in advance to accommodate holidays or other operational needs.
EON Medical + Wellness and its Providers may, at their discretion, reach out to you via the Service to update your information or facilitate ongoing subscriptions. You may cancel your subscription at any time by contacting our Customer Help Center, calling 1-813-213-3336, emailing cancellation@eonmeds.com or managing your subscription through your online account.
Effective Cancellation Date
Cancellations will take effect at the end of the current subscription period. Unless canceled at least two (2) days prior to the renewal processing date, your subscription will automatically renew for the next subscription period. Refunds are not provided for partially used subscription periods; however, refunds may be issued on a case-by-case basis at our sole discretion.
Pause Option
You may request to pause your subscription for a specified period of time. If not canceled before the end of the pause period, subscription charges will automatically resume.
Subscription Price Changes
We reserve the right to change our subscription plans and pricing from time to time. In such cases, we will provide you with advance notice of any changes to your subscription price or plan.
Integrated Charges
For simplicity, you will see and be required to pay a single “total” subscription price. If the product you purchase includes a consultation with a Provider, a prescription product filled through our Pharmacy, or mental health services, the total price includes all related charges. This covers the use of the Service, amounts payable to the Pharmacy for prescription products, and amounts payable to the Medical Group for services rendered by the Provider. These amounts are collected on behalf of and disbursed to the Pharmacies and Medical Groups, as applicable.